Health, Safety & Wellbeing

It is important we are both safe and practical when it comes to our policies around health, safety and wellbeing. We know parents are busy, so our policies – whilst grounded in safety – also consider life’s practicalities.


Our Team

Safety and wellbeing is everyone’s responsibility and therefore each employee is required to behave and perform their duties to ensure a positive, safe and healthy culture for all.

We believe that every team member has a responsibility to do more than just follow the relevant legislation. Instead, we work together to create and maintain a safe work environment for our colleagues and, importantly, the children in our care.

Specifically, our teams show their commitment to health, safety and wellbeing in the following ways:

  • Taking responsibility for their own safety and wellbeing by following appropriate procedures and practices
  • Proactively identifying hazards, assessing risk and implementing appropriate measures to ensure a safe environment for all
  • Effectively raising and consulting on safety or wellbeing concerns
  • Adhering to injury management procedures.

Additional COVID-19 measures

In light of COVID-19 we have adopted a number of new and extended policies and procedures, that are continually reviewed, to ensure the safety of our children, families, teams and visitors.

Specifically, we have strengthened our health and hygiene practices to minimise the risk of COVID-19 infection, as well as several other additional measures outlined below.

Additional hygiene measures to help manage COVID-19

Effective hygiene, educating our people and having clear systems are the best ways to minimise the spread COVID. That’s why we’ve adopted additional hygiene measures in Centres during this time, including:

Temperature checks

Daily temperature checks have been implemented in all Centres. Children have their temperature checked by a team member upon arrival each day and again if they become unwell throughout the day. Team members have their temperature checked at the start of their shifts and during their break. If children or team members present temperature of 37.5 degrees or above, they are unable to attend the Centre. In addition, anyone visiting the Centre must have their temperature checked. We keep a record off all people entering the Centre each day so in the event of a diagnosed case of COVID we can contact any person who may be impacted.

Other additional measures being implemented to minimise COVID cross infection

• We have made changes to our drop off and pick up procedures to minimise the risks of infection through designated zones.
• Families are asked to use handwashing and/or the hand sanitiser in the Centre foyer each time they enter and exit the Centre.
• Spacing children apart from each other when sleeping/resting and at mealtimes.
• Enjoying small group experiences and spacing children apart from each other.
• Ensuring that at busy times of day, families are not crowding in common areas.
• Ensuring ventilation throughout the day, with windows open to allow fresh air flow through space.
• Most importantly, we ask that if a family member or a child is sick or feeling unwell that they please stay at home to rest and recuperate.

Visitors to our Centres

The health and safety of our children, families and team members is our priority, and therefore we are limiting any non-essential visits to Centres until further notice.
For or essential visits such as deliveries of consumables, urgent maintenance, Authorities or medical attention, the Centre Manager and team members ensure the following procedure is followed:
• Visitors must scan the QR code that captures key information.
• The visitor must confirm they are not experiencing any COVID-19 symptoms nor been exposed to a confirmed case of COVID-19.
• The visitor must use hand sanitiser before or upon entering the Centre.
• Team members must avoid physical contact with the visitor and practice ‘social distancing’ by remaining more than one-metre apart at all times.
• And ensure no physical contact is made with anyone in the Centre.
• The visitor must refrain from touching any hard surfaces or children’s equipment.

At this time,

the community is more important than ever. You can help everyone stay safe and well by following these guidelines and staying home if you or your child is unwell.